Answering Service Agency through Call Center
One problem that companies have is that they do not like to turn their phones off during the evening and weekend hours. Many of them feel as if they will lose customers or important clients. The way to fix this problem is to hire answering services.
An answering service will take the stress off of your company’s shoulders. Once your company closes for the day or for the weekend, the answering service then takes over. At that point, any phone call that comes to your company will be re-routed to the service. Individuals from their company will answer the phone call and take the message for that customer.
Upon hiring answering services, it is important to train them of the ins and outs of your company. They will need to have a list of the employees and their extensions. They also need to know the business in which your company works. It is unnecessary for them to know every detail of the jobs there, but they will need a brief understanding. This will allow them to take messages and make decisions that are good for the company.
Many companies will designate an “on call“ employee during the night and weekend hours. This will give the answering service representative a point person. That representative can then call the “on call“ employee in case there is an emergency or if they need an immediate answer.
A lot of the calls that come in during the overnight and weekend hours are clients interested in leaving a voicemail. The representative for the service will have access to transfer these customers to the employee’s voicemail in order to leave a message. Many clients will also want to leave a verbal message for an employee as well. The service will then email the employee with the message that is received during those hours so they can return the call the next business day.
Answering services are a wonderful idea for any company big or small. It allows customers and clients to feel like they are still receiving the best customer service, even when the business is not open. It also allows the business to not miss any business due to clients being on different time zones. It is definitely an option that should be considered for your company.